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Afternoon Dispatch Call center


  • Global Channel Management, Inc
  • 08/29/21
  • Somerset, NJ
  • 08873
  • 16 / Hourly
  • Contractor
Includes one shift over the weekend. Afternoon Shift 1:30pm to 10pm
Afternoon Dispatch Call center needs technical support or Customer Care experience in the Communications or Mass Media Industry in an office environment
Afternoon Dispatch Call center requires:
High School Diploma
Work History should show good Technical Problem-solving skills with field technicians
Computer experience require
Technical Support training or equivalent work experience in an office atmosphere

Afternoon Dispatch Call center duties:
Liaison between clients, field techs and our technical support teams to resolve issues.
Create work orders on a ticketing system for the purpose of dispatching field technicians.
Monitor the Central Management System; to identify errors for dispatch to field technicians or internal groups.
Respond to requests from the field technicians via voice, text, and email.
Respond to referred issues from external and internal sources via the telephone or email.


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